Privacy Policy
Last updated: May 13, 2025
At Double Glazing Hamilton, we are fully committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines the ways in which we collect, use, disclose, and protect your data when you visit our website, interact with our services, or communicate with our team. By using our website or engaging with our services, you consent to the practices described in this policy.
1. Information We Collect
To deliver tailored, effective services, Double Glazing Hamilton may collect both personal and non-personal information. This data allows us to provide high-quality customer support, service quotes, and website improvements.
Personal Information
We collect personal data only when voluntarily provided through contact forms, email inquiries, service bookings, or phone communication. This may include:
- Full name
- Email address and phone number
- Property address (for site visits or quotes)
- Nature of your inquiry
- Any additional details relevant to your project
Usage Data
When you access our website, we may automatically collect certain technical and analytical data such as:
- IP address and location
- Browser type, device model, and operating system
- Pages visited, time spent, and navigation patterns
- Referring websites or search engines
This usage data helps Double Glazing Hamilton understand how users interact with our site and allows us to improve user experience and functionality.
2. Cookies and Tracking Technologies
To enhance the functionality and usability of our website, Double Glazing Hamilton uses cookies and other tracking mechanisms.
Types of Cookies Used:
- Essential Cookies – Enable basic site functionality such as form submissions and navigation.
- Performance Cookies – Collect anonymous analytics to track website performance and visitor behavior.
- Functional Cookies – Remember user preferences and settings for a customized experience.
- Marketing Cookies – With your consent, may be used to display personalized advertisements based on your browsing history.
You can choose to disable cookies through your browser settings. However, doing so may affect the performance or accessibility of certain features on our website.
3. How We Use Your Information
Double Glazing Hamilton uses collected data solely for operational, communication, and marketing purposes within legal and ethical standards.
Data Usage Includes:
- Responding to service inquiries and providing quotes
- Scheduling and coordinating installations or repairs
- Enhancing website structure, layout, and functionality
- Sending promotional offers and updates (if consented)
- Complying with applicable laws or regulatory requests
4. Information Sharing and Disclosure
Double Glazing Hamilton does not sell, lease, or trade your personal information. We may share your information under limited, secure conditions:
Trusted Third Parties
To support website operation, communication, or data management, we may engage verified service providers such as:
- Web hosting and domain providers
- Analytics platforms (e.g., Google Analytics)
- Email marketing platforms
These third parties are contractually obligated to protect your data and are restricted from using it beyond the agreed services.
Legal Requirements
Double Glazing Hamilton may disclose personal data if required to do so by law, in response to a court order or to enforce our legal rights. We may also share information when necessary to:
- Investigate suspected fraud
- Protect the rights and safety of our staff and customers
- Resolve contractual disputes
5. Your Data Rights
As a user of Double Glazing Hamilton’s website, you have the following data rights:
- Access – Request a copy of the personal data we hold about you
- Correction – Update or correct inaccurate or outdated information
- Deletion – Request the deletion of your personal information, unless legally retained
- Restriction – Limit how we use your data
- Opt-Out – Withdraw consent for marketing communications at any time
To exercise these rights, please contact Double Glazing Hamilton via our website’s contact form or support email.
6. Data Security
Double Glazing Hamilton implements a range of security protocols to safeguard your data, including:
- SSL encryption on our website
- Restricted access to internal systems
- Regular system updates and vulnerability patches
- Data minimization practices
While no online system is immune to threats, Double Glazing Hamilton takes reasonable and appropriate measures to protect your personal data from unauthorized access or misuse.
7. External Links
The Double Glazing Hamilton website may contain links to third-party websites for additional resources or information. These external sites operate independently, and their privacy practices may differ from ours. We encourage users to review the privacy policies of any external websites before submitting personal data.
8. Policy Updates
Double Glazing Hamilton reserves the right to update this Privacy Policy at any time. All changes will be posted on this page with an updated “Last Revised” date. Users are encouraged to check this page regularly to stay informed of how their data is being handled.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact Double Glazing Hamilton through the form on our Contact Us page. We are committed to resolving all privacy-related matters promptly and transparently.
